# Palace City > Palace City is an AI consultancy in Mitchell, South Dakota. We build custom AI apps, write plain-English AI policies, and explain how it all works. Palace City is based in Mitchell, South Dakota. Our promise: AI, explained plainly. We explain AI with everyday comparisons, then build and advise. ## Services - [Custom AI apps and programs](https://palacecity.ai/services#custom-apps): Small, purpose-built tools shaped around how your team actually works. No bloat, no feature you never asked for. - [AI policy and governance](https://palacecity.ai/services#ai-policy): A short, plain-English policy that tells your staff what they can and cannot do with AI. The employee handbook for your digital staff. - [Unique solutions to today’s problems](https://palacecity.ai/services#unique-solutions): Bring us the problem nobody has a tool for. We will tell you honestly whether AI helps, and if it does, we will build it. - [AI literacy and training](https://palacecity.ai/services#training): Workshops that make AI understandable for your team, with hands-on practice on real tasks. ## Key pages - [AI policy for small business](https://palacecity.ai/ai-policy): What a good AI policy covers and how a policy review works. - [How we work](https://palacecity.ai/how-we-work): Our four steps: Listen, Map, Build, Teach. - [About](https://palacecity.ai/about): Our approach and values. - [Contact](https://palacecity.ai/contact): Book a free conversation. ## AI Explained - [What is the difference between a chatbot and an agent?](https://palacecity.ai/ai-explained/chatbot-vs-agent): A chatbot talks. An agent can also act. Here is the difference, and why it matters for the work you hand to AI. - [Does my business need an AI policy?](https://palacecity.ai/ai-explained/does-my-business-need-an-ai-policy): If anyone on your team uses AI, yes. Here is what an AI policy is, in plain English, and what it needs to cover. - [What is a prompt, really?](https://palacecity.ai/ai-explained/what-is-a-prompt-really): A prompt is the instruction you give an AI. Think of it as a work order, and why a clear one gets better results. - [What is an AI model?](https://palacecity.ai/ai-explained/what-is-an-ai-model): An AI model is like a new hire who has read a lot but has never worked at your company. What that means for your business. - [Why does AI make things up?](https://palacecity.ai/ai-explained/why-ai-makes-things-up): AI sometimes states wrong things with total confidence. Here is why it happens, and how to protect your business. ## Contact - Email: chris.foster.sd@gmail.com - Phone: 605.770.0844